We operate two tours, Dolphin Encounter and Albatross Encounter, please ensure you select the right product when booking.

• WHY CAN`T I SEE A DOLPHIN SWIM OPTION?
  Advance booking for swimming is essential in summer. If you do not see a swim option available to book online, this option will be SOLD OUT! Please contact us to join our waiting lists as this is not done automatically.

   

• DO SCHEDULED TOURS ALWAYS OPERATE?
  Whenever possible they do. Tour operation is subject to a number of factors beyond our control, including the weather, sea conditions and wildlife behaviour. All tours are also subject to having a minimum number of participants to go ahead. When any of these factors mean a tour cannot proceed a full refund will apply. We will give you our best advice on the status of these factors when you reconfirm your booking the day prior.

   

• CAN CHILDREN GO ON THE TOUR?
  For information about children wishing to join our tours, please click here and ensure you read the information prior to booking. You will also need to provide ages of all children in the comments box on the next page.

   

• WE ARE A GROUP OF MORE THAN 6
  Please contact us directly (details below) to make your booking.

   

• I AM AN AGENT
  Online booking is not accepted; please contact reservations directly.

   

• I DON`T SEE MY QUERY ABOVE...
  Please read our Dolphin Encounter FAQs and if that doesn`t answer your question please contact us directly.

   

• HOW DO I CONTACT YOU DIRECTLY?
  Please call 0800 733 365 (from within NZ) +64 3 319 6777 ext:1 (from outside NZ) or email: info@dolphin.co.nz